General question about the rent
-HOW DOES THE CREDIT CARD AUTHORIZATION WORK?
At the time of rental,an amount ranging from € 200 to 1500 will temporarily be "blocked" on your credit card on a precautionary basis. Only at the end of the rental, the sum will be returned with a charge of € 0,01.
-WHAT IS NEEDED FOR THE RENTAL?
To rent a car, motorcycle or motor scooter, the driver must have a valid identi- ty document, a full driving licence held for at least three years and a credit card (no prepaid, revolving or electron credit cards) under the name of the same renter. If the driving licence is issued in non-Latin alphabet languages (e.g. Arab, Greek, Russian or Chinese) it will be necessary to show an international driving licence.
-IF I DON'T HAVE A CREDIT CARD, CAN I STILL RENT A CAR, MOTORCYCLE OR MOTOR SCOOTER?
To rent a car, a scooter or a motorcycle if you don't have a valid credit card you will be asked to lodge a security in cash, which may vary from € 500 to 1500 according to the different model.
-WHAT HAPPENS IF THE CARDHOLDER IS NOT DRIVER?
If the cardholder is not the driver of the car or motor scooter, he/she will be asked to lodge a security in cash as aid before; otherwise it will be possible to register the contract in the name of the cardholder and add the name of a second driver.
-IS IT ALLOWED TO CROSS THE ITALIAN BORDER?
All vehicles can circulate all around Europe, including San Marino and Vatican.
-WHICH KIND OF PAYMENTS ARE ACCEPTED?
We accept payments with cash cards, credit cards and cash payments.
-WHEN DO I PAY FOR THE RENTAL?
The rental must be paid in advance of delivery.
-WHAT SHOULD I DO IN CASE OF CAR/MOTORCYCLE/MOTOR SCOOTER ACCIDENTS?
You should call our office and give our team all the details concerning the accident.
Inform immediately the competent authorities.
Never leave the vehicle before taking the appropriate measures.
No reimbursement will be issued for a reservation, or shortening of rental lenght, if vehicles have been involved in an accident.
Wait for the arrival of the tow truck.
-WHAT'S THE MINIMUM AGE NECESSARY TO RENT A VEHICLE?
-Cars: 21 years and a full driving licence held for at least three years;
-Motor scooters: 18 years and a driving licence type A or B;
Motorcycle (over 125 cc.): driving licence A.
-For under 18 (50 cc.) driving license A1 and the parents' signature is required
-WHAT DOES THE DEDUCTIBLE CONSIST OF?
The deductible consists of a reimbursement issued by the insured for the damages caused to third parties in case of accident, fire or theft. The deduc- tible amount may vary from € 500 to 1500 and depends on the type of ren- ted vehicle.
-WHICH IS THE RIGHT CHILD SEAT TO USE?
The newborn seat must be used for babies up to 13 kilos (recommended for babies up to 12 months) - The children seat must be used from 9 to 18 kilos (recommended for children from 9 months to 4 years).
-WHAT ABOUT PICK UP AND RETURN OF THE MOTOR VEHICLE?
You will pick up the car/motor vehicle at our premises, clean and with full tank. The vehicle must then be returned within the arranged time, clean (execept for normal use) and with full tank. At the time of check-out and check-in, a list of damages to the vehicle will be completed and signed.
-WHAT SHOULD I DO IN CASE OF FINE?
If, during rental, you should receive a fine, it will be possible to pay it directly and leave a copy of the payment at our offices or, otherwise, delegate our team to pay the fine for you without any extra charge, except for the amount of the fine itself.
ARE THERE ANY EXTRA EXPENSES OR PENALTIES?
If the vehicle will be returned with a delay of over 60 minutes, you will be charged a penalty corresponding to the price of 1 day of rental. In case of vehicle stop due to an accident, you will be charged an extra daily fare from 100 â‚¬ to 150 â‚¬, for all the time necessary to repair the vehicle.